Question 1

Care & Maintenance

Accepted Answer

Stainless Steel 
Chosen for its corrosion resistance and aesthetic appeal, maintaining the original appearance of stainless steel requires little effort. For best performance, the surface of the mesh should be kept clear of corrosive agents and deposits from dirt and grime. Simply use a soft, damp cloth after installation to remove any contaminates and dirt accumulated during handling. For a thorough cleaning or to remove build-up, use a soft cloth with deionized/distilled water and an environmentally friendly passivation product, such as “Citrisurf.” If necessary, use a soft nylon brush to remove any stubborn stains.  Note: Never use steel wool cleaning pads on stainless steel wire mesh, as cross contamination of the unalloyed “free iron” can result in brown rust stains.

Living Finishes: Brass, Bronze, and Copper
Copper based alloys, such as brass, bronze, and copper, all contain some percentage of copper content. The reactive nature of copper towards oxygen and moisture puts this group of alloys in an ever-changing state of oxidation that we know as “tarnish”. The timing and degree of this tarnish will vary and is dependent upon both handling of the material and environment in which it’s located. To preserve the bright characteristic of these alloys, the surface of the metal must be starved from oxygen and moisture. Interwoven Studio will enquire as to your preferences, to ensure a desired aesthetic. Cleaning a bare finish with a variety of cleaning methods will most likely result in varying degrees of uneven luster, coloring, and tarnish, due to natural oils on our hands which promote tarnishing, and varying degrees of viscosity in cleaning materials. We recommend the regular use of a soft cotton rag, wiping the brass gently with water and dishwashing soap or white vinegar. Don't scrub too hard, as you can rub off the lacquer.

Question 2

Woven Metal Finishes

Accepted Answer

Woven metal is available in the following finishes:

US10A Finish
Preserves the bright, tarnish-free appearance of brass, bronze, and copper by applying a clear lacquer topcoat to the mesh.

US10B Finish
Accelerates the darkening patina of brass, bronze, and copper followed by a clear lacquer topcoat.

Question 3

Design Services

Accepted Answer

Interwoven Studio offers the opportunity to work hand-in-hand with a member of our design team to conceptualize, envision, and render custom furniture.

DESIGN SERVICE STEPS

1. We'll introduce you to Interwoven Studio and the opportunities of woven metal.

2. Together, we'll complete a process for revealing the desired aesthetics and creative vision for your custom furniture.

3. We'll begin to bring your vision to life using the latest AI tools, rendering dozens of images designed to spark a clear direction and ultimate design path.

4. Having honed in on your creative direction, Interwoven Studio will then develop a final set of designs for your consideration, available for presentation within 72 hours.

5. If desired, Interwoven Studio will proceed to source the cost and timeline for production of your custom furniture, deducting the initial design fee from the production cost.

Question 4

Shipping

Accepted Answer

Interwoven Studio generally ships "Priority" from Minnesota or Illinois via Fed Ex Freight.

Question 5

Showrooms

Accepted Answer

Interwoven Studio is seeking partnerships with luxury design centers across major metropolitan areas. As showrooms are added, their locations and contact details will be displayed here.

Question 6

Policies & Liability

Accepted Answer

Interwoven Studio strives to provide the highest quality custom furniture and materials. While we are committed to excellence in design, craftsmanship, and customer satisfaction, it is important to acknowledge the following:

Product Use and Safety:
Our furniture and materials are designed for residential and commercial use as specified. Interwoven Studio is not liable for any misuse, improper installation, or modification of our products that may result in damage or injury. Customers are responsible for ensuring the proper use and maintenance of our furniture and materials.

Material Variations:
Natural variations in color, grain, and texture are inherent in woven metal and hardwood products. These variations are not considered defects but rather characteristics that contribute to the unique beauty of each piece. Interwoven Studio is not liable for minor variations in product appearance due to these natural characteristics.

Custom Orders:
Custom orders are made to the specifications provided by the customer. It is the customer's responsibility to ensure that all specifications are accurate. Interwoven Studio is not liable for errors resulting from inaccurate specifications provided by the customer.

Delivery and Installation:
While we take utmost care in packaging and delivering our products, Interwoven Studio is not responsible for damage occurring during shipping or installation carried out by third parties. Any claims for damage during shipping must be made with the carrier.

Warranty and Repairs:
Interwoven Studio offers a limited warranty on our products, which covers manufacturing defects for a period of one year. This warranty does not cover normal wear and tear, misuse, or damage caused by external factors.

Liability Limitations:
Interwoven Studio’s liability is limited to the cost of the product purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products. This includes but is not limited to property damage, personal injury, or financial loss.

By purchasing our products, customers agree to these terms and conditions. We encourage customers to contact us with any questions or concerns regarding our products, their use, and our policies.

FAQs

Frequently asked questions